Some of our managed networks may require you to disable the built-in private Wi-Fi address rotation with your phone's operating system. It may also go by the name "randomize address", "wi-fi privacy", or "randomize MAC address". Some laptops and tablets may support it as well, and while the interface may look a little different, the process to manage this is relatively the same.

Note that you DO NOT have to do this unless you have been notified by our service desk to do so, or if it is stated on your agreement with us.

What It Is

• A private Wi-Fi address that randomizes your hardware identifier between networks
• This makes tracking devices between different network more difficult

What It Means for You

• Some of our managed network require this feature be disabled before you can connect.
• Any device information used when this feature is disabled is only used for security purposes (such as allowing your device on the network) and is not shared or sold.

What You Need to Know

• This information is collected and used only by equipment at your location and is not shared with third parties or used for any other internal processes.

Steps (Apple devices)

• https://support.apple.com/en-us/102509

Steps (Android devices)

• https://support.google.com/android/answer/9654714?hl=en#zippy=%2Cfind-your-phones-mac-address

Need Help?

Contact IT if:

• You cannot find this setting
• You still cannot connect to the network