If your files aren't syncing, or not updating in OneDrive, follow these steps.

Symptoms

• Files aren't uploading or downloading
• OneDrive showing "syncing" or "processing changes" but never finishes 
• Files are missing or not updated
• OneDrive shows an error or warning icon

Common Causes

• Temporary sync or application issue
• Internet connection issues
• File conflicts or not updating
• OneDrive cache or sync process stuck

Step-by-Step Fix

Try this first

1. Click the OneDrive icon in the system tray (bottom right of your screen)
2. Click the settings icon
3. Click Pause syncing
4. Select 2 hours
5. Wait a few seconds
6. Click Resume syncing

Check your connection

1. Make sure you are connected to the internet
2. Try opening a website (for example, https://google.com)

Restart OneDrive

1. Click the OneDrive icon in the system tray (bottom right of your screen)
2. Click the settings icon
3. Click Quit OneDrive
4. Open the Start Menu
5. Search for OneDrive and select it

Check for Errors

1. Click the OneDrive icon in the system tray
2. Review any error messages shown
3. Resolve any file issues listed (usually this is "file in use" or "file name too long")
4. Move or resolve any problematic files if needed

Reset OneDrive

1. Press Windows key + R
2. Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter
3. Wait for OneDrive to restart
4. If needed, manually open OneDrive from the Start Menu

If That Doesn't Work

• Try accessing your files through the web: https://onedrive.cloud.microsoft.
• Check if your files appear correctly in the web version.

Contact IT

Contact IT if:

• Files are still not syncing after completing the steps above
• You see an error message you don’t recognize
• Important files are missing