If you are unable to install apps from Company Portal, follow these steps.

Symptoms

• Install button does not work
• App installation fails
• Apps remain stuck on "Downloading" or "Installing"
• You receive an error when trying to install an app

Common Causes

• Device is not compliant or fully synced
• Network or connectivity issues
• The app deployment has not fully applied yet
• Temporary issue with Company Portal

Step-by-Step Fix

Try this first

1. Close the Company Portal app
2. Restart your computer
3. Open Company Portal again

Check your connection

1. Make sure you are connected to the internet
2. Try opening a website (for example, https://google.com)

Try to Install the App Again

1. Open Company Portal
2. Click Apps
3. Select the application
4. Click Install again
5. Wait a few minutes for the installation to begin

Sync your device

1. Open Company Portal
2. Click Settings
3. Click Sync
4. Wait for the sync to complete
5. Try installing the app again

Check device compliance

1. Click Devices in Company Portal
2. Select your device
3. Make sure it shows as Compliant or Active
4. Resolve any listed issues before trying again

If your device does NOT show as Compliant or Active, follow this article: Device Not Compliant (Company Portal)

If That Doesn't Work

• Wait 10–15 minutes and try again
• Restart your computer and retry the install

Contact IT

Contact IT if:

• The app will not install after completing the steps above
• The installation is stuck for an extended period
• You receive an error message you don’t recognize
• You see no progress after attempting installation
• How to Submit a Support Ticket